OPUS Family How-Tos
Welcome to your OPUS Family How-Tos guide. Here you’ll find quick instructions for managing your lessons, including canceling, scheduling makeup lessons, and updating payment details, as well as when to contact the office for additional support.
Canceling Your Music Lesson
- Login to your Opus Account. You will be brought to your profile.
- Scroll down to your student’s lesson and select cancel on the lesson date you cannot attend.
- Click confirm cancellation on the pop-up screen.
- You will receive a makeup credit in your account and an email confirmation.
Scheduling Your Music Makeup Lesson
- Login to your Opus Account. You will be brought to your profile.
- On the right-hand side, you will see the section entitled “Credit”.
- Click “USE”.
- You will be brought to a new screen where you will scroll down and select the teacher for your makeup lesson.
- The teacher’s available time slots will pop up on the right-hand side.
- Choose the timeslot in the bottom right corner and click “BOOK”.
- Agree to the Terms and Conditions then click “BOOK”.
- This will pop up in your schedule in your profile and you will also receive a confirmation email.
- Opus will only show you and allow you to book available days and times. Anything you are unable to click on means it has already been booked by another student. You may not hold spots.
- You are unable to reschedule a makeup lesson from a cancellation in a month not paid for yet.
Makeup Lesson Scheduling & Teacher Availability Policy
If your student’s teacher is not available for a makeup lesson you may choose another teacher for your student’s instrument or you may check back to see if your student’s teacher has new openings.
Also, please check the expiration dates of the makeup lesson credits you are scheduling, makeup lessons expire one year from the date canceled.
Updating Your Payment
- Login to your Opus Account. You will be brought to your profile.
- On the upper left-hand side, you will see a credit card icon. When you hover over it, it will say “UPDATE PAYMENT METHODS”.
- Click on this to see the current form of payment you have on file.
- To change, click “ADD PAYMENT METHOD“.
- Then follow the prompts to enter Credit, Debit Card information or Bank Account for an Auto Draft.
- Then click “ADD“.
Must Contact The Office To Do The Following:
- To use your one-time day of Sick/Emergency Cancellation
- Withdraw from music lessons
- Hold your spot for one month (Which we allow once per year from the month held)
- Choosing a new recurring schedule
- Transferring your lesson credits to another family or family member
- Change the Credit Service (If you want to use a piano lesson for a drum makeup lesson, the office must change the service you are using for the makeup lesson)